m menu image  m home m cart

Free Shipping

Exchange & Return Policy

All returns must be accompanied by a RMA (Return Merchandise Authorization) number and made within 10 days of the ship date located on the invoice. Returns without prior authorization / RMA number will not be accepted. All refused/returned orders without a RMA number will result in a 15% restocking fee. KLIPPO PET INC. will provide a replacement item (based upon availability), in-house credit, or a refund. Shipping and handling charges are non-refundable. Return or exchange shipping charges are the sole responsibility of the customer.

No returns will be accepted without a RMA (Return Merchandise Authorization) number. Please call our Customer Service at 1(888)4-KLIPPO (455-4776) to obtain a RMA number.

Merchandise Conditions
All Item(s) must be unused, unwashed, and in the same condition as received, and must have all hang tags, hangers, and accessories attached.

Lost Package During Shipping
Most parcels reach their destination promptly and without incident, however sometimes a parcel is lost or damaged in transit. Klippo Pet is not responsible for parcels lost, stolen, or damaged in transit - if you do not request insurance (for both USPS and UPS services).  If you requested insurance for your package, we will assist you to file the claim with the carrier so you can receive your money back for the insured value.

Damaged During Shipping
If an item is damaged through shipping, we will gladly replace it provided you furnish us with information from the carrier documenting the damage. Simply send back the damaged merchandise, along with the documentation from the carrier and we will send you the same merchandise back at no extra charge as quickly as possible.

Reshipping, Cancelled orders and Refused Orders
All refused/returned orders will result in a 15% restocking charge, plus shipping cost that were incurred (shipping charges are not refundable).

Return Procedures:

  • Include the original Invoice or Packing slip.
  • Include the RMA#, must be visible on the shipping box. Please do not write onto the merchandise packaging.
  • Wrap item(s) securely in either our shipping container or one similar and tape closed.
  • For your protection, we recommend that you get a receipt from shipper/mailer and insure your package for the amount of the value.

Exchange Size(s):

  • Follow the Return Procedures. (see above)
  • Merchandise Conditions must be in the same condition as received.
  • Shipping charges will be billed to you through paypal payment.
  • Please email us the correct size or write the correct size onto the packaging slip.
  • Once we receive the shipping payment, we will ship the new correct size to you.

Returns should be sent to:

KLIPPO PET INC.
1820 W. CARSON ST. SUITE 202-312
TORRANCE , CA 90501

Merchandise returns must be accompanied by a copy of the Invoice or packaging slip and RMA number and received by the warehouse within 10 days after you received the merchandise. Failure to do so, the return will not be processed.

For more questions on Return or Exchange, please call us at toll free 1.888.455.4776, or (310)517-1714.